FAQ
Issues getting your tickets at ACL Live?
Follow these easy steps to get tickets:
Please note: ACL Live uses the AXS ticketing platform – one of the most secure form of ticketing on the market, ensuring fans have a trusted experience. Because of this, a few steps are required to access your tickets (true for all concerts at ACL Live).
1
Go to this link and select how many tickets you would like:
2
On the next page, choose your ticket delivery method. Select “AXL Mobile ID” for FREE delivery (click “show details” to see how you’ll get tickets on their mobile app), or select “will call” ($12).
3
On the next page, if you don’t already have an ACL account, click “Create Account” and enter your info and a password. Write down this password, as you’ll need it to login to the mobile app with your tickets in step 6.
4
Once your order is completed, you will receive a confirmation email to access your tickets. It will say:
Good news – your tickets are in your account. To use your tickets, all you need is the AXS mobile app:
1. Get the AXS mobile app if you haven't already.
2. Sign in to the app to view your AXS Mobile ID, the secure digital code for your tickets.
3. Get your AXS Mobile ID scanned at the venue's entrance and head inside.
5
Click the link below or in your email to download the AXS mobile app. On that page, you’ll also be able to see answers to any questions you may have about accessing your tickets:
6
After downloading the app, login with the username and password you created in step 3. You will need to verify both your email and phone number due to AXS’s secure ticketing technology.
7
Once you are logged into the app, click the tickets icon (bottom center), and your reserved tickets will be there! The night of the concert on December 10th, bring your phone and open this app to show your ticket barcode to enter the venue.
*
If for some reason you cannot download the app or your phone is dead the night of the event - bring your ID, and a copy of the confirmation email to the Box Office staff. It’s best to arrive early to ensure you don’t miss the event, but the venue staff will get you squared away.